I do not know many companies that would offer suuport this long outside of the EULA, if the user lost his software (disks or downloads) for a three year old version of the software. I have not read the license agreement, but the norm is 12 months support unless you are paying an annual support fee. Surely the issue here is a lack of backup from the user, as in an emergency you can download a trial version of the current software and run that. Not something I have experienced from the ConceptDraw people. Therefore getting a poor or sloppy response to a problems means effectively a 48hr turn around and really high blood pressure. Living in New Zealand and using a lot of software from US companies with no local support means relying on overnight responses to problems due to time zones. Recommended software programs are sorted by OS platform (Windows, macOS, Linux, iOS, Android etc.) and possible program actions that can be done with the file: like open. It is able to quickly produce documents and presentations from mind maps. The right customer approach gives you hassle free interaction with support team. ConceptDraw MINDMAP is simple tool used to organize ideas and data. To my mind the comments reflect the angst of that experience rather than anything I have seen of the ConceptDraw products or people. Support team is one of the best in ConceptDraw MINDMAP, the response was quick and solution for the problem is clear with best ticketing management. I know that a system crash and the rebuild is an awful experience, having just got over one two weeks ago.

Conceptdraw mindmap on android